If for any reason you need to return an item, do not send it FedEx, send it via U.S. Postal Service, Registered Insured Return Receipt Requested. You must have a return authorization code from our customer service department. Please refer to our Return Policy below for complete instructions.
Solomon Brothers stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 30 days. Shipping charges cannot be refunded. All sales are final on any custom made or special order items. No return or exchange can be offered on these type of items.
In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form. Be sure to include all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. We are not able to accept any jewelry items for return that do not have the original tags attached (have not been removed at any time). Call our customer service department at 800.781.8883, and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.
Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, and be sure to retain your copy of the postal documents. Return your items to:
3340 Peachtree Road NE
100 Tower Place, Suite 1700
Atlanta, 30326-1080 30326-1080
All returned items are inspected by a private third party appraiser to ensure that they are received in satisfactory condition with all paperwork. They are then forwarded to our offices where we rapidly process the return and issue a refund in the same form that the merchandise was purchased.
- Items must be as you received them, undamaged and unused.
- Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
- Call 800.781.8883 for a return authorization code.
- Clearly print the return authorization code on the outside of the package.
- Ship via US Postal Service Registered Insured Return Receipt Requested.