For your protection, all orders and personal information provided on the Solomon Brothers Sites and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology to protect your personal information during data transmittal. SSL encrypts ordering information such as your name, address and credit card number. To be sure that your order is secure, check your web browser while you are in the ordering section. Most browsers use a symbol to indicate that you are on a secured web site. For example, Netscape and Internet Explorer use icons in the bottom left hand corner of your browser to communicate to you that the site is secured. Also, when the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL. We strongly recommend that Macintosh users place their online orders using Safari or Firefox browsers, because these browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. Live chat functionality on the Solomon Brothers Site operates over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
We are committed to handling your personal information with high standards of information security. We take reasonable physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
For purposes of forums, discussion boards, certain promotions, and other public interactive areas that may be available on the Solomon Brothers Sites from time to time, you are solely responsible for the information and other content you post on or through the Solomon Brothers Sites. You understand that personal and other information that you post on or through public areas of our Site are generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contact from others. Users of the Solomon Brothers Sites are encouraged to exercise caution when posting personal information about themselves in public areas.
Personal Information We Collect and Why
Generally, you may browse the Solomon Brothers Sites without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on the Solomon Brothers Sites. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of the areas on the Solomon Brothers Sites or participate in all of its features. When you visit and use the Solomon Brothers Sites, we may need to collect certain personal information from you in order to provide and improve upon our products, our inventory and services. How we collect this information will depend on how you choose to use our services and interact with us, including the services and opportunities we might provide on the Solomon Brothers Sites. We may collect personal information that you provide to us directly when you make purchases from us, including via telephone, fax, email, or through your use of and interaction with us on the Solomon Brothers Sites. Such personal information may include, but is not limited to, your name, home and/or business address, phone number, email address, date of birth, driver’s license or other government-issued identification information for the purpose of verifying identity, and payment and credit card information. We may also record information that details your purchases. We may also collect personal information you provide while using the Solomon Brothers Sites, such as information you provide during an online transaction, any online account information, e-mail addresses, and other information you might provide to us. For example, we may require your name and e-mail address to add you to an e-mail newsletter list. In the case of placing an order, this information is essential for verification and shipping purposes, and we may also need to contact you about your order. We will store your shipping and billing information if you create an account with us, but this information will not be used by anyone but Solomon Brothers and the third parties who provide services related to the Solomon Brothers Sites as described herein. On feedback and referral forms, certain items are necessary and others are optional. Users who register to receive information via a wireless device may be asked to submit a cell phone number to receive text messages. We may also offer the option to interact with one of our representatives directly while using the Solomon Brothers Sites in order to ask questions, request information, and to assist you in making a purchase or using our services.
At checkout, we require the credit card customer identification number (CIN) with every online purchase made with American Express, MasterCard and Visa Cards. The CIN is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Neither your credit card number nor your CIN will be stored or maintained on any of our systems and you will need to provide each number every time you use a credit card to make a purchase on Solomon Brothers Sites.
You can access many features on the Solomon Brothers Sites without providing personal information to us, but doing so may prevent you from making full use of all the online features and/or promotions we offer and may limit our ability to provide you with the level of service that you would otherwise expect from us. In short, the information we gather is all designed to help us deliver attentive customer service.
Cookies/Site Usage Data and Collection of Non-Personal Information
The Solomon Brothers Sites also uses a web use monitoring service which provides us with certain information about visitors such as IP addresses and publicly available information, for the purposes of giving us operational and marketing data about our website visitors’ use of the Solomon Brothers Sites for our business purposes. This aggregate information provides statistics and publicly available information that we use to analyze, market and improve our Solomon Brothers Sites and business. We do not collect any personally identifiable information unless you voluntarily provide it.
How Solomon Brothers Uses Your Personal Information
We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to send you our catalogs and other offerings by mail
- to keep you informed about the status of your orders
- to maintain and develop our service-oriented software and other business systems;
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to notify you of product recalls or provide other information concerning products you have purchased
- to improve our merchandise selections, customer service, and overall shopping experience
- to research, develop, manage, protect and improve the Solomon Brothers Sites, products and services
- to provide you with information on products, services, special deals, contest announcements, surveys or a newsletter in connection with a product or service about which you previously inquired, or about a product or service that we think you might be interested in
- to analyze shopping and purchasing data, or to have a third party do so on our behalf
Your Choices Regarding Use of the Information We Collect
You may opt-out of having your personal information used for commercial purposes. If you would prefer not to be contacted about our special offers, products or services, or if your personally identifiable information changes (such as zip code, phone, email or postal address), you may correct, update or delete/deactivate your personally identifiable information at any time by notifying us via the “Contact Us” form elsewhere in this Solomon Brothers Site or at the e-mail address provided within any communication we send you. If you’ve signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.
If you use more than one e-mail address, send your opt-out e-mail from each of your e-mail addresses. If you receive any online newsletter or similar promotional e-mail communication from us, you will always be given the option to “unsubscribe” from receiving further e-mail communications from us at any time. Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by e-mail or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information you pose to us either through use of the Solomon Brothers Sites or by other means), and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Solomon Brothers Sites, our products or our services.
Because customer lists generally are prepared well in advance of a communication, eblast or offer, you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to implement your request.
What We Share With Others
Links to Other Sites
The Solomon Brothers Sites sometimes contain links to other sites. We are not endorsing any such linked websites and we are not responsible for the privacy practices or the content of such linked websites. Any links to outside sites are provided solely as a convenience to our visitors. You will need to make your own independent judgment regarding your interaction with these links.
The Solomon Brothers Sites are general audience sites. The Solomon Brothers Sites are not targeted for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible. If we learn that a child under 18 has made a purchase from a Solomon Brothers Site without his or her parent’s consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise.
Notification of Changes
Transfer of Your Data to the U.S.
Questions / Suspected Security Breaches