Frequently asked questions at Solomon Brothers

Frequently Asked Questions

What is Solomon Brothers' return policy?
Solomon Brothers stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 25 days. Shipping charges cannot be refunded. All sales are final on any custom made or special order items. No return or exchange can be offered on these type of items.

Is it safe to receive diamonds in the mail?
Absolutely. Every package is insured for the full purchase price. It's actually safer than transporting them home yourself.

How often should my diamond and setting be checked?
You want to be sure that the stone is secure in its setting. Everyday wear and tear can jar the stone a little, and you don't want to look down at your finger to find your stone is missing. Have your setting checked by a jeweler every six months. We perform this service for free on all the jewelry we sell, you only pay for shipping and insurance. Just ship the piece via US Mail Insured Registered Return Receipt Requested to Solomon Brothers, 3340 Peachtree Road, NE, Suite 1700, Atlanta, Georgia 30326.

Is it important to have insurance?
Yes. Insurance companies will cover your jewelry for loss, theft and damage. Consult your insurance agent about adding a jewelry rider to your homeowners or renters policy. You will need an appraisal for coverage, which we provide with every item we sell.

How often should I have my jewelry appraised?
For insurance purposes, on large value items you should renew your appraisals every 2-3 years to be current with inflation. If you purchase a jewelry item from us, we keep your appraisal information on file, so that you may simply call to have us reevaluate the items.

Does it matter who appraises my jewelry?
Appraisals should be performed by a qualified gemologist.

Is it necessary to buy a graded stone?
Buying a graded stone protects the purchaser. The independent grading ensures that you are getting what you pay for. There are many laboratories that grade diamonds, so make sure that the certificate comes from a reputable grading lab such as the Gemological Institute of America (GIA).

Are graded stones more expensive?
No. With a graded stone, you have proof of a true and proper grading; therefore, you know what you are paying for. The GIA is a non-profit gem grading lab, and the report will not add cost to the stone.

Why is platinum more expensive than gold?
Platinum is a heavier and harder metal than gold, and the price per gram on the open market is higher. Also, it is much more difficult to work with and requires more highly trained craftsmen to make jewelry.

Can a platinum ring be sized like gold?
No. It's a much different process and must be done professionally. It is not good for platinum jewelry to be sized, and therefore it is better to order the correct size.

How do I care for my diamond jewelry?
Soaps, lotions and other everyday items can leave a hazy residue on your diamond and setting, reducing the brilliance of the stone. There are jewelry cleaning solutions in the marketplace that you can use to clean the stone and setting, but an easy household solution is to use one part ammonia to four parts water, and lightly brush with a soft bristled tooth brush, then rinse in warm water. Dry with a lint-free cloth.

What is the best way to store jewelry that I don't wear day-to-day?
Diamonds and other stones can scratch each other if they rub together, and this damages the polish characteristic. It is best to store your jewelry items in a soft jeweler's cloth so that they don't come in contact unnecessarily. And be sure to store valuable items in a safe place. Even if you have insurance, jewelry loss can be a very emotional experience, and you may never be able to replace some pieces.

What do I do if I don't know my girlfriend's ring size?
If there's no way that you can slyly get that information from her, we suggest our standard stock size for gift giving purposes. After the surprise is over, and you know her correct size, you can return it to us, and we will size it free of charge. You will only pay for shipping and insurance.



My Shopping Bag

Free Shipping on Orders of $245 or More